FxPro India Customer Support Overview
At FxPro, we provide tailored customer support services specifically for traders based in India. Our communication channels are designed to address trading inquiries, account management, and technical troubleshooting efficiently. We offer multilingual support, including English and Hindi, to cater to India’s diverse trader base. Support is available during key Indian trading hours, ensuring timely assistance aligned with market activity. Our localized contact options include Indian phone numbers and email addresses to minimize delays and enhance communication.
To assist you effectively, our team handles account verification, platform support, deposit and withdrawal queries, and trading guidance. We maintain high standards for response times and quality across all channels.
Live Chat Support Access
Accessing Live Chat Through Trading Platform
Our live chat is embedded directly within all FxPro trading platforms, including MT4, MT5, cTrader, and FxPro Edge. You can launch chat support without interrupting your trading session. To begin, find the support icon located at the bottom right of your platform interface and click it to open the chat window.
- The chat auto-fills your account details for personalized assistance.
- File sharing is enabled for screenshots and documents.
- Conversations are saved for 30 days for seamless follow-up.
This integration streamlines issue resolution and minimizes delays.
Website Live Chat Functionality
The FxPro India website includes a persistent live chat button accessible from every page. This feature is available to both current clients and prospective traders. It allows pre-account support and quick answers to common questions through shortcut buttons. The web chat provides instant responses and redirects complex issues to specialized teams.
Email Communication Channels
Our email system routes inquiries to specialized departments to ensure expert responses. Use the general support email for account-related questions and common issues. Technical problems require detailed descriptions including platform versions and error codes to facilitate efficient troubleshooting. Compliance matters are handled through a dedicated email address for prompt regulatory support.
- Document submissions must be in PDF, JPG, or PNG format.
- Maximum file size per attachment is 5MB.
- Response to emails is acknowledged within 15 minutes and resolved within 2-4 hours on business days.
- Follow-up emails ensure comprehensive issue resolution.
This structured process keeps communication organized and effective.
Email Response Process
After sending your inquiry:
- You receive an automatic acknowledgment.
- An initial detailed response follows within hours.
- Resolution timelines are communicated upfront.
- Continuous follow-up until closure.
- Customer feedback is requested post-resolution.
Phone Support Services
Indian Toll-Free Numbers
FxPro offers multiple Indian toll-free lines to eliminate international calling fees. These lines operate Monday to Friday, 9 AM to 6 PM IST, matching Indian market hours. For urgent technical problems, extended hours including weekends are available. Emergency security support is accessible 24/7. Our phone system features an interactive voice response (IVR) in English and Hindi to direct calls efficiently.
International Contact Options
Outside Indian business hours, international support numbers connect you to our global team. We recommend using email or live chat during these times to avoid higher call charges. The international hotline remains active 24/7 for security emergencies like unauthorized access or suspicious activities.
Regional Support Centers
We maintain regional offices in major Indian cities for in-person assistance with account documentation and advanced support services. Visits are by appointment only to ensure personalized attention and compliance with local regulations. These centers provide targeted help such as account opening support, trading education, and institutional client services.
Each center is linked directly to our global headquarters for consistent service quality.
Self-Service Support Resources
Online Help Center Navigation
Our help center features detailed articles covering account management, platform usage, and market insights. You can search by keywords, filter by topics, or browse categories. Video tutorials guide you through complex procedures, with English narration and Hindi subtitles. Interactive walkthroughs adapt based on your platform and account type.
FAQ Database Organization
The FAQ section addresses the most frequently asked questions with clear answers and screenshots. It dynamically updates based on user feedback and question popularity. Filtering options let you focus on specific topics like deposit methods or leverage rules, reducing time spent searching.
- Account verification steps
- Deposit and withdrawal procedures
- Platform installation instructions
- Trading conditions and margin details
- Regulatory compliance explanations
Specialized Support Services
Technical Support Protocols
Our technical team is certified in all supported platforms, including MT4, MT5, cTrader, and FxPro Edge. They prioritize issues by severity, with critical faults addressed immediately. Remote desktop assistance is available to diagnose and fix complex platform problems via secure encrypted connections. We also provide personalized platform settings advice to optimize your trading setup. Software updates and installation help keep your system current and secure.
Account Management Assistance
Institutional clients and high-volume traders receive dedicated account managers. These professionals assist with trading condition customization, custom reports, and execution arrangements. Regular reviews help improve trading efficiency and platform use. Priority support queues expedite responses for these clients, ensuring consistent communication.
Complaint Resolution Procedures and Emergency Contacts
Complaint Resolution Procedures
FxPro India maintains a structured complaint handling process. We acknowledge complaints within 24 hours and assign a case manager. Investigations typically conclude within 5 to 10 business days, depending on complexity. Outcomes include detailed explanations and corrective measures where applicable. You may appeal decisions through an independent review panel.
Emergency Contact Procedures
For urgent security incidents, we offer emergency contact options outside regular hours. These include dedicated hotlines, priority email addresses, and instant messaging. Report unauthorized access, suspicious trades, or potential fraud immediately. We can freeze accounts to prevent unauthorized transactions during investigations. Restoration of access involves thorough verification and system resets.
- Prepare your account number and registered email
- Describe the issue clearly and provide recent activity details
- Specify your preferred communication method for updates
❓ FAQ
How do I contact FxPro support in India?
You can reach us via live chat on the website or trading platform, by phone at our Indian toll-free number, or through our dedicated Indian email addresses.
What are the trading hours for support aligned to India?
Our phone and live chat support operate Monday to Friday, 9 AM to 6 PM IST, with extended technical support on weekends.
Can I submit documents for verification via email?
Yes, please send documents in PDF, JPG, or PNG format with a maximum size of 5MB per attachment.
Is there emergency support outside normal hours?
Yes, emergency hotlines and priority emails are available 24/7 for security concerns.
Which trading platforms does FxPro India support?
We support MT4, MT5, cTrader, and our proprietary FxPro Edge platform compatible with Windows, Mac, and mobile devices.
